Buy your Italo train tickets. Timetables, offers and routes
Kombo is an official partner and distributor of Italo treno, allowing you to compare all train tickets and find the best offers for Frecce, Trenitalia, Trenord, Inoui, Ouigo and Eurostar in 3 clicks. But we don't stop there: we compare and combine more than 400 train, bus (such as Flixbus and Itabus), plane and carpool companies to always find the best route for all your travels and to guarantee you the best price.
Even after purchasing your Italo train ticket, our customer service is available 7 days a week. You will always get all the information you need to guarantee the best price, the fastest journey, timetables and Italo offers.
With the Kombo app, you have access to dedicated customer service and exclusive guarantees to travel with peace of mind. Tickets are available on your phone in electronic format and you have an automatic refund in the event of delay or cancellation of your train.
Italo in a nutshell
High-speed trains up to 300km/h
Low cost, Economy and Flex tickets
More than 90% punctuality rate
4 service levels: Smart, Prima, Executive and Lounge
Great comfort and free Wi-Fi
AGV and EVO trains with environmentally friendly technology
Italo - Nuovo Trasporto Viaggiatori (NTV) is a private Italian railway company created in 2006 and operates in the field of high-speed rail transport. It was founded by a consortium of private investors, including the Italian fashion giant Prada, and started offering high-speed rail services in Italy.
Italo Treno started offering train services on the high-speed line between Milan and Naples in 2012, using state-of-the-art high-speed trains. Since then, it has expanded its network and offers services between several Italian cities, including Rome, Florence, Venice, Turin, Bologna and Salerno.
The name 'Italo' was chosen to represent Italian pride and quality of service, and is also a tribute to the famous Italian railway engineer Italo Zanzi.
With Italo you can choose between different types of tickets: Low cost, Economy, Executive or Lounge to travel in the class of your choice. In addition, Italo always provides special offers and promotions that you will find applied to the price of your ticket. You can use Italo promotional codes directly on Kombo and travel at a lower price.
You can also accumulate points with your ItaloPiù card by saving it directly in your profile to book your journeys more quickly!
Italo's fleet consists of 25 AGV trains, with a capacity of over 450 passengers per train, these travel at a maximum speed of 300 km/h and 26 EVO trains, which travel at a maximum speed of 250 km/h.
Italo Treno offers several ticket categories, each with different specifications in terms of price, services and flexibility. Here are the main categories of Italo tickets:
this type of ticket is Italo Treno's cheapest option and is only available for certain journeys and in limited numbers. The Low Cost ticket does not provide for exchanges, refunds or name changes, but it does allow you to take advantage of on-board services, such as free Wi-Fi.
this type of ticket is available for all Italo Treno journeys and is a more flexible option than the Low Cost. The Economy ticket allows you to make changes to your booking by paying a penalty, to cancel your ticket with a penalty.
this type of ticket offers maximum flexibility in terms of booking and changing the ticket, with no penalty. The Flex ticket allows you to use all the services on board and to access the Italo Club lounge in some stations.
The service consists of several routes serving 51 cities and 59 stations, timetables may vary so before booking please check that your chosen timetable matches your travel needs.
Milano Centrale - Roma Termini: there are Italo trains leaving from Milano Centrale to Roma Termini approximately every hour, from early morning until (6:30) late evening (21:30), with journey times ranging from 2 hours and 40 minutes to approximately 3 hours and 15 minutes.
Roma Termini - Napoli Centrale: Trains depart every hour from Rome to Naples, with the first trains leaving at 6:30 a.m. and the last at 11:00 p.m., with journey times varying from approximately 1 hour and 10 minutes to 1 hour and 40 minutes.
Firenze Santa Maria Novella - Venezia Mestre: the first Italo train leaves Florence at around 7:00 am, while the last train leaves at around 8:00 pm. Journey time varies from approximately 1 hour 45 minutes to 2 hours 15 minutes.
Turin Porta Susa - Bologna Centrale: the first train leaves from Porta Susa at around 6:00 a.m., while the last train leaves at around 9:00 p.m. for a journey time ranging from 2 hours and 20 minutes to approximately 2 hours and 45 minutes.
When to book Italo train tickets?
You can find the best train ticket offers and prices 28 days before your planned travel date. So the earlier you book the better!
How to book an Italo train ticket?
You can purchase your Italo ticket online via computer or using our app. To make a purchase, simply enter your departure and arrival stations, select the date(s) and choose your preferred departure time. We will show you all available travel solutions from which you can purchase the one that best suits your needs and compare with other train companies (such as Trenitalia), bus, airline and car-pooling companies (such as Blablacar). You can also use our filters to narrow your search and find the trip that best suits your needs!
What types of classes are available on Italo?
Italo has 4 classes available on its trains:
This is Italo Treno's basic class. In this class, passengers enjoy comfortable seating, free Wi-Fi, power sockets and air conditioning. Passengers can take one piece of hand luggage and one piece of checked luggage with them, included in the ticket price.
This is Italo Treno's highest class of travel, offering maximum comfort and luxury. In this class, passengers can enjoy spacious and comfortable seats, a blanket and pillow, free Wi-Fi, power sockets, air conditioning, free on-board refreshments and access to the Italo Club lounge in the main stations. Passengers can take one hand luggage and two pieces of checked luggage with them, included in the ticket price.
This special class is only available on Italo Club Executive trains and offers luxury services such as a private seat, exclusive catering, access to the Italo Club Executive lounge and personalised assistance in stations and on board. Passengers can take one hand luggage and two pieces of checked luggage with them, included in the ticket price.
This is a private cabin for 1-2 people with exclusive catering, a private bathroom, a reclining seat and personalised assistance. Passengers can take one hand luggage and two pieces of hold luggage with them, included in the ticket price.
Are Italo tickets refundable?
Yes, Italo tickets are refundable, but the refund conditions depend on the type of ticket purchased and the fare rules applied.
Flex fare: you have the possibility of obtaining a refund of 80% of the purchase price.
Economy fare: with the Economy fare, if you can no longer travel, you are entitled to a refund of 60% of the ticket price.
Low Cost Fare: your Italo Low Cost ticket cannot be refunded. You can however change your name, date and time of travel so that you do not have to cancel your departure.
When to purchase train tickets?
On Kombo you can always find the offers available on the travel route that interests you and save money. Prices are always updated in real time and, in order to find tickets at the cheapest price, we recommend that you make your purchase at least 4 weeks in advance to ensure you always get the best price.
How far in advance can I purchase train tickets?
Italo train tickets are normally available online from 6 months before the departure date, with some exceptions.
Where can I buy Italo tickets?
Italo train tickets can be purchased online and at ticket offices in train stations. On Kombo you can compare all Italo trains and departures with other train, bus and airline companies. In this way you can book the e-ticket that best suits your travel needs using the filters available: fastest journey, cheapest journey, departure or arrival before or after a certain time. The Kombo search will adapt to your needs!
How to choose your seat on Italo?
Whether you like a seat near the window to observe the view or prefer a single seat for more privacy or equipped with a table for working or near the aisle, Italo allows you to select the seat that's right for you at promotional prices starting at €2 in Smart, Prima and Club fares.
If you purchase a Flex fare ticket or if you are an Italo Più Privilege or Platinum customer, your choice of Standard seat is free.
A little tip, the best seats on Italo are seats 1 to 8 for carriages 6, 9 and 10 and seats 1 to 6 for carriage 8!
What is the ItaloPiù programme?
Italo Più is Italo Treno's loyalty programme that allows you to accumulate points for each journey and receive promotions and award tickets for free travel on NTV trains and access various discounts. Members of the programme can accumulate points for each journey and take advantage of special discounts and benefits.
Thanks to Italo Più you can, depending on your level:
Get a free ticket for every 800 points accumulated;
Gain access to Italo Lounge Club;
Obtain free class upgrades and seat selection for a more comfortable journey;
Receive dedicated discounts for your journeys;
Access Fast Track at the station.
You can add your ItaloPiù card directly to your account. This way you can accumulate Italo points every time you book on Kombo!
What are Italo train fares?
Italo train fares vary depending on several factors, including the route, class of travel, type of ticket, seat availability and booking period.
In general, Italo ticket prices can vary from a few euros up to several hundred euros, depending on the class of travel and the type of service required.
However, Italo offers several options including tickets on offer from €9.90 as for the routes:
Bologna - Florence
Bologna - Venice
Bologna - Brescia
Ferrara - Florence
Genoa - Milan
Milan - Reggio Emilia
Ferrara - Pordenone
Udine - Vicenza
What do I need to travel with Italo?
You need the following documents to travel with Italo:
Ticket: You need to purchase a valid ticket for the journey. The ticket can be purchased online, via the Italo app, at Italo sales points or at railway stations.
Identity document: You must present a valid identity document, such as an identity card, passport or driving licence, at check-in. The document must be the same as the one used to purchase the ticket.
Baggage: You may bring one piece of hand baggage and one piece of checked-in baggage.
Time of arrival at the station: We advise you to arrive at the station at least 30 minutes before the train's departure time in order to check in and check your ticket and ID.
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Italo's services and offers
What services are offered on Italo trains?
Italo offers many services on its trains, depending on the type of class and service accessed. Here are some of the main services offered:
Wi-Fi: all Italo trains are equipped with free Wi-Fi so that passengers can stay connected during their journey.
Power sockets: Italo trains are equipped with power sockets so you can charge your electronic devices during your journey.
Catering: on Italo trains, you can buy drinks and snacks at the on-board bar or reserve a hot meal served at your seat.
Toilets: all Italo trains are equipped with toilets, which may vary depending on the type of train and class of travel. For example, the Salotto environment has a private toilet!
Comfort: all seats on Italo trains are spacious and comfortable, with sufficient legroom and individual lighting for each seat.
Air conditioning: all Italo trains are equipped with an air conditioning system, which allows you to regulate the temperature on board.
Accessibility: on Italo trains there are seats reserved for passengers with special needs, such as the disabled, elderly or pregnant.
Entertainment: passengers can choose from a wide selection of films, TV programmes, games and music via the Italo Entertainment app.
Customer service: Italo staff are available to assist passengers at every stage of their journey, from check-in to arrival.
Reserved area for passengers in the station: Italo Club Lounge, for customers travelling in the Club Executive environment or Italo Più Privilege card holders.
E-ticket: passengers can purchase tickets online or through the Italo app, without the need to print out a paper ticket.
Loyalty programme: Italo offers a loyalty programme called 'Italo Più', which rewards passengers with special discounts and benefits every time they travel with Italo.
What are Italo's promotions?
Italo's promotions adapt to your needs, here is a list:
Smart Fares: these are fares at a reduced price for journeys booked in advance of departure. These fares are available in limited quantities and may vary according to the time of year.
Special Offers: Italo often offers special promotions at discounted prices for travel on certain days of the week or for specific routes.
Senior fares: Italo offers discounted fares of up to 60% for passengers over 60 years of age. The discount varies depending on the time of year and availability.
Group Fares: for groups of at least 10 people, Italo offers discounted fares and greater flexibility in changing or cancelling tickets.
A/R Magic: Round Trip is Italo's offer for round trips between Monday and Thursday that allows you to save up to -60% on your tickets.
Italo Friends: Groups of 2 to 10 travellers travel in Ambiente Smart and Prima, with discounts of up to -60% on the ticket price.
Italo Giovani: Italo offers discounted fares of up to 70% for passengers up to 29 years of age. The discount varies depending on the time of year and availability
Italo Famiglia: children under 14 travel free of charge and adults can enjoy discounts of up to -50%.
ItaloXtra Magic: allows you to travel at the lowest fares up to 70% off on the many routes served by Italo High Speed.
Carnet Italo: with Carnet Italo you can travel at a discounted price on the route you travel most frequently. With the Carnet Smart worker you can choose from 10 to 20 journeys in 30 days and have up to 80% discount while with the Carnet 10 journeys in 180 days you can have up to 50% discount on your tickets.
What can you eat on Italo trains?
Italo offers a catering service on board its trains. Depending on the type of train and the service offered, there are several options available for passengers wishing to eat during their journey.
On Italo Club trains, passengers can choose from a selection of sandwiches, hot dishes, salads and desserts, accompanied by drinks such as water, fruit juices, beer and wine. In addition, Italo Club passengers can enjoy a bar area with table service.
On Italo Smart trains, passengers can purchase sandwiches, snacks, drinks and desserts from the on-board vending machine.
How much do children pay with Italo?
The price of tickets for children on Italo trains depends on several factors, such as the age of the child, the destination of the journey and the type of service required.
In general, children under the age of 4 can travel free on Italo trains, provided they do not occupy a seat. Children between the ages of 4 and 14 can benefit from a discount on the ticket price, which may vary from 50% to 30% compared to the adult ticket price.
What luggage can I take with Italo?
On Italo you are allowed to take one piece of hand luggage and one piece of hold luggage at no extra charge.
Hand luggage: must have maximum dimensions of 36x27x15 cm and must be placed in the spaces provided on board the train (maximum weight 15kg). You may also carry a handbag, shoulder bag or laptop computer that does not exceed the maximum dimensions of 45x36x20 cm.
Hold luggage: must not exceed 75x53x30 cm and the maximum weight allowed is 30kg. In addition, to ensure the safety of passengers, you may not carry dangerous or prohibited items such as weapons, explosives, flammable or toxic substances.
Are pets allowed on Italo trains?
Yes, pets are allowed on Italo trains, but only if they comply with certain rules and restrictions.
In general, passengers may bring small pets (maximum weight 10 kg), such as dogs and cats, in special containers not exceeding the maximum dimensions of 70x30x50 cm. The animal must be kept inside the container for the duration of the journey.
If your dog is medium-sized or large, or if you do not wish to travel in a pet carrier, you can select the "Dog" option from the train search engine and purchase the service at an affordable price together with your ticket.
You will then be able to keep him comfortably next to you during the journey in a dedicated space.
Can I take my bicycle with Italo?
Folding bicycles are permitted on all Italo trains as long as they are stored in the designated areas. In particular, bicycles may only be carried on Italo Club and Italo Executive trains, and only if disassembled and placed in special bags or containers not exceeding the maximum dimensions of 80x110 cm. The pedals must be removed or folded down, and the handlebars must be turned 90 degrees. Traditional bicycles are not permitted.
How can I access Italo's Wi-Fi?
If you want to connect to Italo's Wi-Fi network, all you need to do is access the settings menu and select the Wi-Fi item and tap on the network called .italo
Within a short time, your device should connect to the selected network. At this point, open the browser you usually use to surf the Internet and connect to the address italolive.it. If the site is unreachable, check that you are actually connected to Italo's Wi-Fi network and try connecting to the address 192.168.1.1.
What is FastTrack?
FastTrack by Italo is an optional service that allows passengers to access certain additional benefits and privileges during their train journey.
In particular, FastTrack offers the following benefits:
Priority check-in: passengers can access stations with dedicated FastTrack check-ins, avoiding queues at traditional check-in desks.
Priority boarding: FastTrack passengers have access to reserved boarding areas, allowing them to board trains more quickly and without having to wait their turn.
Assistance service: dedicated FastTrack staff are available to provide passengers with assistance and support throughout their journey, including in the event of any problems or special requests.
Italo additional information
Italo discount codes
Italo discount codes are promotions that allow you to get a discount on the price of your Italo train ticket.
Usually, Italo discount codes are available during certain special promotions.
In addition, Italo may offer special discounts to certain categories of passengers, such as students, senior citizens, families or groups, or depending on the destination or date of travel.
These promotions are only available for a limited time. You can use Italo codes on the Kombo app in this way:
1. Choose your ticket.
2. Click on "Discount Coupon" in the passenger data section. Enter the discount code in the space provided.
3. Click on verification to check the code. The value of the voucher will be subtracted from the ticket price
4. Proceed with payment.
And there goes your discounted ticket at your fingertips!
To make sure you don't miss any offers, follow Kombo on social channels or subscribe to our newsletter to always receive the latest news and promotions!
What to do if Italo trains are delayed?
You can check whether your Italo train is on time or delayed by using the Italo in Viaggio online tool available on PCs and smartphones at this address: Italo in Viaggio.
To check the status of your train you can enter the station of departure and arrival, enter the train number (found on your ticket) or select the station of departure.
Italo uses stamps to indicate the status of your train:
green dot = train on time
yellow dot = train delayed (usually under 30 minutes)
red dot = severely delayed train (usually over 30 minutes)
Italo in Viaggio provides information on the trains in circulation at the time of the search but does not offer information on changes affecting trains that have not yet departed.
How to request a refund for an Italo ticket ?
The possibility of obtaining a refund depends on the type of ticket purchased. For some offers it is not possible to request this option. You can find out if your ticket is refundable at the time of purchase by consulting the after-sales area if you purchased your tickets on Kombo.
In the event of delays to Italo trains, passengers may be entitled to a partial or full refund of the cost of their ticket, depending on the length of the delay and the specific conditions laid down in Italo's regulations.
Delays of less than 60 minutes: Italo does not provide refunds for delays of less than 60 minutes.
Delays from 60 to 119 minutes: for delays between 60 and 119 minutes, Italo provides a refund of 25% of the ticket price.
Delays of more than 120 minutes: for delays of more than 120 minutes, Italo provides a refund of 50% of the ticket price.
If your train is cancelled, Italo will automatically refund your journey within 30 days of the cancelled journey. The refund is paid in credit to be used to purchase Italo services exclusively (voucher, Italo credit or Borsellino Italo).
To request a refund for an Italo train delay, passengers must fill in a request form available on the Italo website or at station notice boards, within 30 days from the date of travel. The form must be submitted and accompanied by a copy of the ticket, the travel coupon and a copy of an identity document.
The refund will then be processed and credited to the credit card used to purchase the ticket within 30 days from the date of approval of the request.
How can I cancel or modify an Italo ticket?
You can cancel or modify an Italo ticket in various ways, depending on the conditions of the ticket and the method of purchase. Here are some options:
Modify online: If you have purchased your ticket, you can access your after-sales area and modify it up to one hour before the departure of the train. The change may incur an exchange fee, depending on the type of ticket.
Online cancellation: If you purchased your ticket, you may log into your account and cancel your ticket up to one hour before the departure of the train. If your ticket is refundable, you may be reimbursed according to the specific conditions of your ticket.
Change or cancellation at the station: If you prefer, you can go to a train station to change or cancel your ticket. Please note that you may have to pay a change or cancellation fee, depending on the conditions of your ticket.
Contact customer service: If you need assistance in cancelling or changing a ticket, you can contact Kombo customer service. The customer service staff will help you understand your options and proceed with the change or cancellation.
Italo booking change
With Italo you can change your train ticket for:
Date and time changes
Italo gives you the option of changing the date of your journey and anticipating or delaying your departure according to your needs. Thanks to the Parti Ora service, you can choose to anticipate your departure up to 2 hours before the booked time, even directly at the station.
Flex fare: you can change your departure date or time free of charge as many times as you wish up to 3 minutes before departure.
Economy fare: you can change your departure date or time as many times as you wish up to 3 minutes before departure with a 20% surcharge.
Low Cost Fare: you can change the date or time up to 3 days before departure with a 50% surcharge, in addition to any price difference with the offer available at the time.
Italo train tickets are nominative: if you want to change the name on your ticket, you must carry out a "name change" and make sure that the name on the document matches the name on the ticket. You can always change the name of the traveller!
Flex fare: change your name free of charge as many times as you wish up to 3 minutes before departure
Economy fare: change your name free of charge before departure.
Low Cost Fare: you can change the name on your ticket for an additional fee of €1.
Renouncing your journey
With Italo you have the possibility of cancelling your journey and obtaining a partial refund of your train ticket! Remember to communicate your decision to cancel your ticket in good time and check what options are available to you.
Flex: you have the option of obtaining a refund of 80% of the purchase price.
Economy: with the Economy fare, if you can no longer travel, you are entitled to a refund of 60% of the ticket price.
Low Cost: your Italo Low Cost ticket cannot be refunded. You can however change your name, date and time of travel so that you do not have to cancel your departure.
What to do in the event of an Italo train strike?
In the event of a strike, we advise you to keep an eye on the "Italo in Viaggio" page with real-time updates on rail transport conditions on strike days.
What are the differences between Trenitalia and Italo?
Kombo allows you to compare Trenitalia and Italo trains, so you can always find the cheapest trip. Although Trenitalia offers more train lines in Italy, Italo is also an excellent Italian railway company. Both companies use high-speed trains, night trains and competitive prices. To find the cheapest train ticket compare buses, trains, planes and carpools on Kombo!
The main differences between Trenitalia and Italo are:
Rail network: Trenitalia operates on a wider rail network than Italo, covering a larger part of the Italian territory.
Fares: ticket prices can vary between the two companies, with Italo often offering more competitive fares than Trenitalia.
Classes of service: both Trenitalia and Italo offer different classes of service on board their high-speed trains, including Standard and Business class. However, Italo also offers Premium Economy class, while Trenitalia has Executive class and Executive Premium class available only on Frecciarossa trains.
Travel time: Italo trains are known to have faster travel times than Trenitalia trains on some routes, thanks to their high-speed train technology.
On-board services: both Trenitalia and Italo offer on-board services on their high-speed trains, such as catering, free Wi-Fi, power sockets and air conditioning.
Why does Italo cost less than Frecciarossa?
In general, the prices of Italo tickets can be lower than those of Frecciarossa trains for various reasons:
Corporate structure: Italo is a private railway company that uses public railway infrastructure, while Trenitalia is a state-owned company. As a result, Italo may have lower operating costs than Trenitalia, which is reflected in ticket prices.
Service offer: Italo mainly offers high-speed services on a few Italian routes, while Trenitalia offers a wide range of rail services. Italo can focus on high-speed services, which require less travel time and lower operating costs than more traditional rail services.
Promotions and discounts: Italo often offers promotions and discounts on tickets to incentivise travellers to choose its services.
Dynamic pricing: This system allows Italo to offer lower prices for tickets sold in advance or during periods of low demand.
We advise you to compare the various prices on Kombo to always find the best offer available on the market.
Itabus, Italo's bus service
Italo has introduced a service called Itabus, which connects the main railway stations to many Italian cities, allowing more people to travel at high speed with a single Italo ticket. All Itabus routes are available on Kombo.
How to contact Italo?
To contact Italo, you can use the following methods:
Toll free number: You can call Italo's toll free number 06.07.08, active every day from 7am to 11pm.
Sales offices: You can go to Italo's sales offices, located in the main Italian railway stations, to request on-site assistance.
If you have purchased your tickets on Kombo and have any questions, you can also check out our FAQ